Request account deletion
You can request deletion of a customer or driver account without sharing your password. Some booking, payment, safety, or legal records may need to be retained for a limited period.
Use the app first
If account deletion is available in the app, open Account or Settings and submit the deletion request there. This is the fastest way to match the request to the correct account and company.
Request by email
Email admin@asconcierges.com from the address used for the account. Include your name, account type, and chauffeur company. Do not include a password, payment card number, or identity document unless requested through a secure channel.
What happens next
The request will be verified and routed to the company responsible for the account. Active bookings, unpaid balances, disputes, or legally required records may need to be resolved or retained before all eligible information is removed or de-identified.